Privacy Policy

1. Introduction

XNIIO (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (XNIIO.com), place an order, or otherwise interact with us. By using our services, you consent to the practices described below.

2. Data We Collect

2.1 Personal Information You Provide

  • Account registration: name, email, password, date of birth (optional)
  • Contact details: shipping and billing address, phone number
  • Payment information: credit card or other payment method (processed by our payment provider)
  • Customer service correspondence: emails, chat transcripts, feedback

2.2 Automatically Collected Data

  • Usage data: pages visited, time stamps, referring URLs
  • Device and browser information: IP address, browser type, operating system, screen resolution
  • Cookies and similar technologies (see section 4)

2.3 Third‑Party Data

  • Social login and marketing data from platforms like Facebook or Google (only if you choose to connect)
  • Analytics and advertising identifiers from partners such as Google Analytics

3. How We Use Your Data

We process your personal data to:

  • Fulfill orders and process payments
  • Communicate order status, marketing promotions (with your consent), and service updates
  • Improve and personalize your website experience
  • Analyze website performance and customer behavior
  • Prevent fraud and ensure security
  • Comply with legal obligations

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to collect usage data and improve our service. You can manage or disable cookies via your browser settings, but this may affect site functionality. Third‑party partners (e.g. Google Analytics, advertising networks) may also place cookies to deliver interest‑based ads; see their respective privacy notices for details.

5. Sharing & Disclosure

We do not sell your personal information. We may share data with:

  • Service providers: fulfillment, payment processing, email delivery, analytics
  • Legal authorities: when required by law or to protect our rights
  • Business transfers: in the event of a merger, acquisition or sale of assets (with notice)

6. International Transfers

Your data may be transferred to, and processed in, Switzerland and other countries where our service providers operate. We rely on appropriate safeguards (e.g. EU – Switzerland data adequacy, standard contractual clauses) to ensure adequate protection.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations (e.g. tax, accounting), resolve disputes, and enforce our agreements. Usage data may be retained for up to 24 months.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and receive a copy of your personal data
  • Correct or update inaccurate data
  • Request deletion or restriction of processing
  • Object to processing or withdraw consent (where processing is based on consent)
  • Data portability.

To exercise any right, please contact us (see section 10). We will respond within applicable legal timeframes.

9. Security

We implement appropriate technical and organizational measures (e.g. encryption, access controls, secure servers) to protect your data against unauthorized access, disclosure, alteration, or destruction. However, no system is entirely secure; please notify us immediately if you suspect a breach.

10. Children’s Privacy

Our services are not directed to children under 16 years old. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us to have it removed.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post a revised version with an updated “Last updated” date. Continued use after changes constitutes acceptance of the new terms.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please reach out: info@xniio.com

Thank you for trusting XNIIO with your personal data. We are committed to protecting your privacy and delivering a secure, transparent experience.

Last updated: July 2025